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Online and Mobile Banking

A new look is coming on July 11, 2017 to Farmers and Miners Bank's Online and Mobile Banking!

We have been working hard to improve your Online and Mobile Banking experience. With several new features and a redesigned interface, our new Online and Mobile Banking will make "banking like it ought to be" even better. Below you will find information to help you through the upgrade process. If you are a current online banking user and subscribed to Quicken, please follow this link to the Quicken Conversion Instructions for specific steps that must be completed. In the weeks leading up to the roll out of our new Online and Mobile Banking products, we will be sending you emails concerning the conversion. Please do not hesitate to contact Customer Service by calling your local branch or (276) 546-4692 should you need assistance with this upgrade.  

What can I expect?

  • The upgrade requires that online and mobile banking access will be unavailable from July 10th to July 11th. However, rest assured that we have systems in place to help ensure that any bill payments you have pre-scheduled to post during this timeframe will be paid on schedule.

  • When you log in to the new system for the first time you will complete the following steps:

o    Put in your current User ID.

•  If your current User ID does not meet the criteria for the new product, you will be asked to create a new one.

o    You will enter your temporary password - specifications will be communicated to you via email.

o    You will be prompted to review the terms and conditions, and then you can select “I accept” or “decline” by clicking the appropriate button to proceed.

o    If you accept the terms and conditions, you will be prompted to update your password at this time.

o    You will be prompted to select how you would like to receive an activation or verification code. Depending on what type of device you register with, you may select “Email me” or add a phone number and select “Call me” or “Text me”.

•  If you are using the app on your mobile device, you may select the “Text me” or “Call me” option. Then you will either reply to the text with the activation code given or follow the prompts on your phone to active your account. You will then be prompted to return to the app.

•  If you are on a desktop or laptop computer, you may select the “Email me” or enter a phone number to select the “Text me” or “Call Me” option. Then you will enter the activation code received into the appropriate box within online banking. You will then select either “Yes, register my private computer” or “No, this is a public computer”.

o    You are ready to begin using the service.

  • All of your account information, your bill pay payees along with scheduled and recurring bill payments, and three months of your account history will seamlessly transition to the new system.

  • The new online and mobile banking will feature innovative solutions, including: advanced security features, mobile apps with Touch ID, tablet apps, FinanceWorks to access to your complete financial picture, external transfers, eBills for bill pay, Purchase Rewards for Visa Debit Card users, and more.

What steps should I take?

  • Ensure that we have your current email address on file in the current online banking product so you can easily authenticate your new online banking account during the conversion process.

  • If you have bills due while online and mobile banking is unavailable from July 10th to July 11th, be sure to schedule those bills for payment prior to July 10th to ensure that they are paid on schedule.

  • Your bill payment history will reset with the new service on July 11th. You may want to print or export your bill pay history prior to July 10th for your records. You will have three months of account history when you begin to use the new product and you have your mailed statements that detail all your account activity, including your bill payments.

  • If you are a Quicken user, follow the instructions detailed under the Quicken Conversion Instructions section. You must complete a Final Download and Cancel Outstanding Payments on or before 7/07/2017.

  • If you are a MoneyHQ user, you will now be able to access your external accounts through FinanceWorks at no monthly cost. External transfers will be found under the Move Money section of online banking and fees will be assessed per transfer based on type.

  • If you have Recurring Transfers scheduled, they will not convert. However, they are easily scheduled under the Move Money tab in online banking or by selecting Transfers in the mobile apps.

  • On July 10th, you will need to delete the current app from all devices. On July 11th, you will simply download the new apps from the Apple App Store or Google Play.

          

  • Watch for email notifications in the coming weeks.

Please take time to view the demos below of our new Online and Mobile Banking products.


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